Terms of Custom Orders and Pre-orders

Terms for Custom Orders and Pre-orders

• Please understand that each Mysaclay piece/s are handmade and handpainted, and handmade items, by nature, have imperfections. Although we are thorough, there are inconsistencies based on the creative nature, each item will look a little different from the next.
• Our pieces have natural and unique imperfections produced with full of love and care.
• Prices for custom pieces may vary based on specifications.
• A non-refundable deposit is required to secure your custom order.
• Modifications to the initial design may incur additional charges.
• I reserve the right to decline or modify custom orders based on feasibility.
• Rush orders and designs from other artists’ works will not be accepted.
• Shipping costs for custom orders are the responsibility of the buyer.
• Pre-order leadtime is between 1.5 -2 months from the start of production. 
• Because of the unpredictability of clay, sometimes pieces do not survive the firing process, hence, we need to redo the piece from the start (if need be).
• 50% Downpayment is required to reserve your slot and to start the production. No cancellation of orders.
• 50% full payment is required before shipping the custom/pre-order.
• Refunds or exchanges for custom orders are assessed on a case-by-case basis.

 

 

Please review these terms before placing a custom order. Feel free to contact me if you have any questions or need further clarification.